There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Business, Economics, and Finance. . If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. just use a pair of normal side cutters , you can just grip it either side and turn. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. 1. on 13-07-2022 22:02. Connect the isolation cable. If digging / drilling / new external & internal cables are required the. • Check the connection is tightly connected, it will make a 'click' noise. My VM Router is is my office adjacent to hall. If you in a property that's recently been added to Virgin Media's network we have another video th. It means you can do a quick start and be online straight away with no engineer visit or invasive works to lay new cables etc. In save blog. Hello, We recently moved into a house which has this box connected to the router. I have a Virgin Media Wall Socket at my flat, its a 3 year old new build but feel I am being forced to stay with Virgin only because it was installed when the flats were built. Sometimes there is no wall box, just a trailing cable. Browse Virgin Media Virgin Media Community. Manage Your Account. 04kg, it will easily fit under – or even alongside – any TV. I have also checked outside and there is no box either on my property or on my boundary wall. At least spell your title correctly jeezus . the box should be inside your house. Thankfully, it's very easy to tell whether your. There is no way I can insert the isolator cable into the - 5223924. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The NTL cable termination box is outside. Don’t plug the power cable into a plug socket yet. All the cabling is the property of Virgin Media and must not be touched. in Networking and WiFi a month ago; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023; No internet when setup in QuickStart, set up and connections 13-08-2023Measuring a compact 230x153x55mm and weighing 1. Get the Hub ready by connecting the wires. When ordered it didn't say anything about needing a VM wall socket. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. In response to Llfamily. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help, you know where we are. This includes: The Stream box. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Tudor. Getting Connected with Virgin Media is easy when you have a wall socket. Hi All I’m new here. The two sockets on the wall on the RHS are telephone sockets. But I have no Virgin Media Wall socket in my - 5339557. Please help. AnthonyRaw1986. 100. Or if the other end of the white cable is in a more useful. I just got Virgin Media kit and read all information carefully and checked - 5200805on a domestic hub you look at the values thus. Most Virgin Media customers will receive a Hub 3 router. . So, my downstairs living room has a virgin wall socket, which has been fine and dandy since we moved in. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. easy install. Old Timer. Last edited: 21 Jul 2010. And on the back of the box. on 28-10-2022 17:29. If you look into the back of your Hub, you'll see a port. I have only got one rectangular shaped white socket (Shown as below) but it seems old. If you can get Quickstart, you can choose one of two delivery options. 2 1. One of them was Telewest. 0 Kudos. Tudor. A wall box may be branded with the logos of an old cable TV company (not VM). A Virgin Media wall socket is simply a point of entry into your home. Please help. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. RedTomato said: I removed my Virgin cable about a month ago. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Installing and configuring your kitNo wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. Forum TeamWe would like to show you a description here but the site won’t allow us. Push the white cable with the black label into the Hub. VM don't use fibre inside the property. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. These are the parts I could find, they were screwed into the end on the coaxial cable. Teki Screwfix Select. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I recently purchased my first home and have been taking a look at the VM cabling to the property. Plug the cables into the Hub. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. There is an access panel in the ceiling for pipes and cables. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. If you don't have the cabling then call the pre-installs team on 0800 052 1734. I have recently moved and set up the broadband kit however the wall socket that is in the property seems old and I’m not able to secure the - 4973572Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Preparing for Landline changeover to fibre. Absolutely not. These enter my house via an air brick/vent very close to. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. My Virgin Media App. on 15-11-2022 18:53. 2. Damaged Wall socket. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. If it’s damaged or not working correctly, it could be causing your internet issues. Vicky. So, my downstairs living room has a virgin wall socket, which has been fine and dandy since we moved in. Browse. 3. My Virgin Media App. Virgin Media. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. On our system, we would have had it listed as serviceable which. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. You may need to use the spanner provided. . Some install their own poles too. Push the white cable with the black label into the Hub. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Getting Connected with Virgin Media is easy when you have a wall socket. Don’t plug the power cable into a plug socket yet. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Most Virgin Media customers will receive a Hub 3 router. If you're happy with this and for the charge we can make the arrangements for you 🙂. I've just received my HUB3 installation kit and the 1st step it mentions to plug the isolator cable into the virgin media wall socket however I've only got the virgin media HDU-200. VM will usually only supply a Quickstart to a property that had VM previously. Virgin Media have used the Openreach socket to provide telephone services. Anything is technically possible. Answered! Go to Answer. I have tried to contact vm but I don’t have a landline number so they w. The other is marked TV, & this is used for TV & Broadband. Switch off your old box I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. There is only an ancient looking Telewest that probably connects to nothing at all. Options. Quickstart is the quickest and easiest way to setup our services. All the wall sockets I can see are for BT. You need an aerial and an RF feed from it. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. No outside box - cable through the wall to inside box - very old 20 years ago. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. It varies between the altnets. (I did this video to help/guide new engineer as I did not find any for my self when I started. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Virgin Media; My Virgin Media; Shop;. If it’s damaged or not working correctly, it could be causing your internet issues. $109 at Amazon. Turn any coax connection in your home into a high speed network drop. Options. We would like to show you a description here but the site won’t allow us. We’ve exactly the same problem: no virgin media wall socket, but only the very old TV socket. Upstairs, there's another socket, which I wish to use as I now have our home work setup in this room. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Manage Your Account. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. The box and cables may have been removed by the previous occupiers. If you can't find any cable, then try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday, and explain. TV & FM Radio Sockets. Thin-Wall 6-Point Impact Sockets. James-30 wrote: ». But I. . Hi, I need to get our Virgin Media socket moved slightly so that we can fit a new radiator. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Summary of Contents for Virgin Media Virgin TV V6. Occasionally only a very short stub of wire is left behind often hidden. VM is doing this area-by-area. Account - Mobile. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. There is this cable which I followed, it goes from the wall outside and then it is going up skywards. If I ever want to switch to Virgin Media in the future for Internet and TV, what materials do I need so I can prepare installation around the house?Alessandro Volta. Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. The cable on the right looks like is for a Freeview TV antenna. It means you can do a quick start and be online straight away with no engineer visit or invasive works to lay new cables etc. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Very Insightful Person Options. The phone has been plugged into a wall socket and was working fine for years. 1. It was connected to the security system but the security engineer removed the link and I ripped out the old boxes and wire. Past occupiers of your property may have removed the cable and sometimes they. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. on 05-09-2023 20:36. Tudor. I've got 2 wall sockets that I think are likely. on 17-12-2022 10:39. It should work ok. Back a step. Tudor. My order is p. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. When I proceeded to set up my Hub 3 I quickly realised that. 0 Kudos Share. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Hi. I’ve also just noticed that I - 5239586. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. Hi, I just moved to a new house and got my virgin media kit today. 1 Mar 2016. 0 Kudos Reply. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayPerfectly safe to remove it. It should be free of charge. Options. If I couldn't get the proper wall socket, the internet is not going to be set up su. Be aware it may complicate things though if you do come to order cable in the future. Browse Virgin Media Virgin Media Community. Fibre Broadband. Switched On Families. Past occupiers of your property may have removed. Checked every. 1 and not usb 2. I was never asked if I had a wall box. The Virgin wall sockets just have one connector at the bottom. Back a step. Getting Connected with Virgin Media is easy when you have a wall socket. Location. Crypto Plug the cables into the Hub. The black twin cable (i believe it's called shotgun) has Satellite Main and Satellite Sub "F" Type connectors going in to my Samsung Smart Hub. Telewest Cable Wall Sockets. Networking and WiFi. Can anyone advise on this issue, or I think that should be set up by an engineer. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. screw the master socket back to the wall. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. submit. We installed our router etc ourselves. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. He - 5270179. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. I would get virgin to do it. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. All I am aware of terminate the fibre inside. I have tried for half an hour to contact Virgin about this without success and am now locked from their phone assistance because it says I got the password wrong which I have. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. on 30-09-2022 14:24. 0 Kudos. New and used Socket Sets for sale in Victoria, British Columbia on Facebook Marketplace. I recently purchased my first home and have been taking a look at the VM cabling to the property. Don’t plug the power cable into a plug socket yet. I have virgin TV downstairs, set top box connected by a cable which leads to the virgin media branded/fitted socket on my wall. Tried looking but can't see a way to book an engineer for this? Thanks. have to take these off all the time and thats what i use. I don't work for Virgin Media. The Openreach sockets do not work for Virgin Media. There’s even no BT wall socket. There is nothing about a Virgin phone line that makes it impossible. We have a TV and broadband but no landline required. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. nothing to do with the outside boxs. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Sadly, I can't set up because my wall socket does not fit. My Virgin Media App. Don’t plug the power cable into a plug socket yet. Reduces the number of required wall sockets. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Another option might include. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Standard Member. Don't touch it. 1920 "virgin media" 3D Models. The first option is to put the cable into another wall socket. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the. Tudor. They will charge £99 for a relocation. 0800 052 1734-----Options. Does your wall socket look. We recently received our router and cables. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for. As @-tony- said, just get a pair of pliers and gently remove the pin from the socket. Forum Team 61 Views Message 2 of 2Solved No Virgin Media Wall Socket At Installation Community 4832746. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. My Virgin Media App. #12. 150 from a. Hello sophieboulter1. So yes, following many takeovers, this is now your Virgin Media connection. Crypto• Plug the power supply into a mains socket. Kath_F. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. I can only find the TV socket. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Apologies for any cabling issues. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. We all know and love the internet and TV services that can enter our homes through entry points. Joining in Options. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. Just had the Hub 3 delivered for Quickstart. I don’t it is fibre cable. Quite often though, VM does do switchovers for individual customers as an alternative to fixing a fault on a traditional landline connection (though availability to do this may vary by area). A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. The. * These are the steps in which you need to learn in order for you. Don’t plug the power cable into a plug socket yet. 0. In response to Jonny-M. As in coaxial head and thin cable tail? Not sure if that exists/would work. The other is marked TV, & this is used for TV & Broadband. How do I disconnect the white Virgin cable (shown in the image below)?If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. -a power cable for the hub's adapter. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Options. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Get the Hub ready by connecting the wires. House on renovation at the moment and electric rewire is done. You should see a welcome screen, then the Virgin Media start up screen. Browse Virgin Media Virgin Media Community. wall socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. How about using a 10m RJ11 to RJ11 telephone cable. cheshire_man. 07K; 223; 462; Natalie_L. TV box - 15 mins. The cable could be hidden within, or behind, furniture. )In this video, I am showing the sta. 0 Kudos. Stay safe online. Old Virgin Media box and poor signal. The phone number doesn't connect you. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. Hello, i registered VM broadband and scheduled to delivery on 1st September. . Panting like a fiend. I tried to plug in the new Hub but there is no Virgin Media wall socket for me to attach it to. I’m also having the same issue I recently received a virgin media starter kit and only have the virgin media Ethernet outlets. I’m also looking to have my virgin media wall socket moved, can someone please get in touch to advise. Account - Cable. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. With a smaller OD than standard sockets, these fit between tightly spaced fasteners. Back a step. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). 26 minutes ago. It is easier to decorate without wires and boxes so I would like to hear your expe. on 12-01-2023 10:45. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Connect the Hub’s power cable with the blue tab. Happy to pay the money for it, if it could be arranged please. Plug into the Hub. Re: Old Telewest wall unit in new flat - what is it? The box on the left is an isolator box, *may* contain a splitter instead of an isolator which means the 'fm' point may actually be a general point. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The wall box may be branded with the logos of an old cable TV company (not VM). ) The hub will be in here too. 0 Kudos. Call the Pre-installation and delivery team on 0800 052 1734. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Re: No Wall Socket for Quickstart. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. many thanks. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Leave the "repaired" network cable disconnected for the moment. My Virgin Media Hub 3 just came in but realised need a socket wall installed. The house has the brown external junction box fitted to the front of the property on the external living room wall (see pic). Virgin cables must only be provided by isolated sockets provided by Virgin Media. Push the red label end of the white cable, into the wall socket. Perfect for when you can’t all decide on what to watch. The cable could be hidden within, or behind, furniture. Has anybody ripped thes out and not disturbed the internet phone. That is a rooftop aerial outlet for Freeview TV. This change will affect other devices that rely on a phone line, such as some fire and burglar alarm systems and telecare devices. Flashing red is normally telephony fault or no signal. Push the white cable (from the old Hub) into the back of the new Hub. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. on 30-12-2022 13:33. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2.